Connected Support

Connected support

Reliable Power. Smarter Support.

At Cornier, we understand that when you choose John Deere engines or power solutions, you expect uncompromising reliability. But even with the best equipment, unexpected situations can arise — and when they do, you need fast, accurate support to get back on track.

Connected Support for Unmatched John Deere Reliability

That’s why every John Deere engine we supply comes with advanced built-in technology designed to monitor performance in real time. This intelligent system detects potential issues early and sends instant alerts — no matter where your equipment is operating.

Even better, John Deere Connected Support™ enables your John Deere dealer to remotely access your engine data, diagnose concerns, and guide you toward immediate solutions. This means quicker decisions, reduced downtime, and higher efficiency on the ground.

At Cornier, we work closely with the John Deere dealer network to ensure you receive proactive, connected, and world-class support that keeps your equipment performing at its best — always.

CONNECTED SUPPORT

Embrace the power of prediction. Connected Support is specifically designed to give you control of your fleet and eyes on what’s coming. It uses data from thousands of connected machines to help you work smarter. Helping you tackle issues head-on – before they have a chance to slow you down.

 

MACHINE MONITORING

Being successful means being efficient. Staying on top of machine performance can make that happen. Machine monitoring uses the latest connectivity and alert-management tools to filter and analyze machine data, allowing you to identify critical issues and take action — sometimes before you even know there is a problem.

DEERE MACHINE HEALTH MONITORING

It all starts at the John Deere Machine Health Monitoring Center, which analyzes data from thousands of connected machines. Experts there identify trends, determine what causes common issues, and create new protocols for preventative maintenance and repair.

DEALER MACHINE MONITORING

Your trusted dealer puts the right plan for you into action, delivering solutions with speed and accuracy. Providing the necessary fixes to keep your machines running and your operation humming.

EXPERT ALERTS

Unlock the power of Expert Alerts and protect your bottom line. Expert Alerts is a proactive monitoring system that allows your dealer to keep eyes on your fleet — so you can focus on the job. When you choose to enable Expert Alerts, your dealer can proactively analyze telematics data to uncover potential component failures before they disrupt your operations. With this advanced notification, technicians can make repairs at a convenient time — with minimal disruption to your operation.

Check out this real-world example of how Expert Alerts saves downtime and dollars.

Normal Site Operations

A customer cutting grade with an 850K Crawler Dozer didn't have any indication of an equipment issue.

Reading Trigger Alert

However, the customer's John Deere dealer remotely received an Expert Alert indicating low engine-oil pressure for that machine, but not at a level low enough to trigger a diagnostic trouble code (DTC).

Significant Downtime Avoided

The dealer contacted the customer and received permission to dispatch a technician to replace the pressure-regulating valve.

REMOTE DIAGNOSTICS

You have dirt to move and we get it — time is money. Lucky for you, you’ve got a team of experts on the lookout who are focused on saving you both. With Remote Diagnostics from John Deere Connected Support, your dealer can troubleshoot machine issues from a distance. Sometimes even solving issues without a site visit. We call that a win-win.

In this industry, uptime isn’t everything – it’s the only thing.

That’s why we pioneered Remote Diagnostics and programming technology years ago – setting standards and driving innovation in our field.

With Remote Diagnostics, your dealer can read and reset trouble codes, record performance readings, and update software without a trip to the site – all so you can keep downtime in the dirt. 

JDLink Telematics

Standard with five years of cellular service on most new models, JDLink telematics enable John Deere Connected Support by providing important machine data and diagnostic codes to you, your dealer, and John Deere.

Dealer Machine Monitoring

Machine monitoring specialists at your dealership use the latest telematics and alert management tools to filter and analyze the JDLink data generated by your machines so they can quickly identify critical issues and react — sometimes before you even know there is a problem.

John Deere Machine Monitoring and Expert Alerts

Our central Machine Health Monitoring Center analyzes data from thousands of connected machines. Analysts identify trends within the data, determine causes, and develop new and improved preventative-maintenance and repair protocols called Expert Alerts. These alerts are deployed to dealers to continuously improve the speed and accuracy of machine-health solutions.

Remote Diagnostics and Programming

Your dealer can access and reset diagnostic trouble codes and record performance readings without visiting the jobsite and charging you for a technician’s travel time. Machine software can also be updated remotely. Remote diagnostics and programming can help increase uptime and decrease costs.